Benefiting pets and pet owners alike
A platform for pet sitters
Candace Chen tells us about Fluv, the pet-care platform she founded, with her dog Skye in her arms. Chen says that after leaving her job in the US and returning to Taiwan with Skye in 2019, she had difficulty finding care for her fur baby when work or travel kept her away from home.
After talking to friends and learning that the problem was common, she reflected on her experience in the US, where pet sitters often care for animals in their owners’ homes. Such arrangements have definite advantages: they keep pets in a familiar environment when their owners are away, let the owners themselves rest easy, and provide pet sitters with an extra source of income. “It’s a win–win that helps both people and animals. So I decided to use technology to establish Fluv, a platform that enables every fur baby to get the care it needs.”
Fluv began by matching pets with sitters, focusing first on drop-in visits for cats. Since trust is key to a business that involves arranging for unfamiliar people to come into your home, Chen drew on her US experience once again by requiring Fluv’s pet sitters to undergo background checks, understand pet care, participate in online training and take tests. She also established comprehensive standard operating procedures for the company’s services. Once Fluv had steady income from its cat care business, it began developing dog boarding services. The company provides insurance for dogs, cats and pet sitters alike to protect the interests of pets and pet sitters. Fluv’s attention to detail and quality of service have enabled its gig-economy business model to establish a strong position in the Taiwan market.
Candace Chen founded Fluv to ensure that every fur baby gets the care it needs.